100Knots

Privacy Policy

Last Updated: 17/09/2024

1. Introduction

At 100 Knots PTY LTD (ABN 26680329882), your privacy is important to us. This Privacy Policy explains how we collect, use, and share personal information gathered through your use of our website, www.100knots.au (the “Website”). By using the Website, you agree to the practices described in this policy.

2. What Information We Collect

We collect personal information when you interact with the Website, including:

  • Personal Identifiable Information (PII): This includes your name, email, address, and payment information. We collect this information when you make a purchase, sign up for updates, or interact with the Website.
  • Cookies and Tracking Information: We use cookies and similar tracking technologies to improve the Website’s functionality and enhance your browsing experience. This may include collecting data on your IP address, browser type, and behavior on the Website.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Order Processing: To process your orders and deliver products to you.
  • Communication: To send you order confirmations, updates, and promotional offers.
  • Analytics: To track and analyze usage patterns on the Website, using tools such as Google Analytics.
  • Customer Service: To respond to your inquiries and provide after-sales support.
  • Legal Compliance: To comply with legal obligations and protect against fraudulent activities.

4. Sharing of Information

We only share your personal information with third parties in the following circumstances:

  • Freight and Shipping Providers: To facilitate the delivery of your products.
  • Payment Processors: To process payments securely through third-party services like Stripe, as integrated with WooPay.
  • Legal Compliance: If required by law or in response to legal requests.

We do not sell your personal information to marketing agencies or other data collection agencies.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical measures to protect it. The Website is hosted on Hostinger and utilizes SSL certificates to ensure secure communication. We regularly update our WordPress installation and plugins to minimize security risks. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. User Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we update or correct any inaccuracies in your personal data.
  • Deletion: Request that we delete your personal data. To do this, please email us at support@100knots.au, and we will process the request manually.

7. Cookies

We use cookies for the following purposes:

  • Site Functionality: To ensure the proper functioning of the Website.
  • Analytics: To track usage patterns via services like Google Analytics.
  • Marketing: To provide personalized offers and content.

You can control or block cookies through your browser settings, but disabling cookies may affect the functionality of the Website.

8. Data Retention

We retain your personal information until you request its deletion or until it is no longer needed for the purposes outlined in this policy.

9. Children’s Privacy

The Website is not designed for or directed towards children under the age of 18. If you are under 18, you may only use the Website under the supervision of a parent or guardian. We do not knowingly collect personal information from children.

10. Compliance with Australian Privacy Laws

We comply with the Privacy Act 1988 (Cth), which governs the collection, use, and disclosure of personal information in Australia. If you are an Australian resident, you have rights under this act to access your personal data and request corrections.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at: